Frequently asked questions
Everything you need to know about our products and services. Didn't find an answer to your question? Contact us and we will be happy to serve you.
Are the watches waterproof?
Yes, most of our watches are water-resistant, suitable for daily use such as washing hands or exposure to rain splashes. Please review the details of each product for its exact degree of water resistance.
Is there a warranty on the products?
Absolutely. We guarantee the quality of our products and offer a comprehensive warranty against manufacturing defects for two years on watches, and one year on accessories.
How long does shipping and delivery take?
We prepare and ship all orders within 24 hours of order confirmation. Your shipment usually arrives the next day depending on your geographical area.
How do I care for my watch or accessories?
To maintain the shine of your products, we recommend wiping them with a soft, dry cloth, avoiding exposing them to direct perfumes or chemicals, and keeping them in their original packaging when not in use.
Is gift wrapping service available?
Yes, we offer free luxury gift wrapping! Because we believe that packaging is an integral part of the luxurious OJO experience.