Terms and Conditions

01Definitions

In these Terms:

• The Site:Brand OJO Website.
• The Store:Brand OJO.
• Customer / User:Any person who browses, uses, or makes a purchase through the site.
• Products:Watches, accessories and other products displayed on the site.

02Use of the Site

Use of the Site is permitted for lawful purposes only. It is prohibited to use the site in a way that leads to:

• Violating applicable laws and regulations.
• Attempt to gain unauthorized access to the Site or its systems.
• Harm the site or disrupt its services.
• Using website information or content in an unauthorized manner.

The store reserves the right to refuse or cancel any order in cases where illegal or fraudulent use is suspected.

03Products

We endeavor to display products, specifications and images as accurately as possible. However, slight differences may exist in:

• Product colors due to different monitor settings.
• The appearance of the product in the pictures compared to the actual product.
• Product availability and specifications.

Product specifications may be updated or modified without prior notice.

04Prices

• All prices displayed on the site are the approved prices at the time the product is displayed.
• The store reserves the right to modify prices or offers at any time.
• In the event of a clear error in the price of a product, the store reserves the right to review the order and contact the customer before completing it.

05Orders

Upon completing the order through the site, you confirm that the information provided is correct and complete. After submitting the order, you may be contacted to confirm order details such as (customer name, phone number, delivery address, details of the requested products).

The store reserves the right to cancel the order in cases including, for example:

• Product unavailability.
• A clear error in price or product information.
• Inability to contact the customer to confirm the order.
• There is suspicion of fraud or illegal use.
• The existence of circumstances beyond the control of the store that prevent the execution of the order.

06Payment

• We provide the payment methods shown and available on the site at the time of completing the order.
• When using an electronic payment gateway, the payment process may be processed through an external payment service provider, and the process is subject to the terms and policies of the service provider.
• The store does not bear responsibility for technical malfunctions resulting from the systems or services of external payment providers, while we are committed to following up on the problem and assisting the customer as much as possible.

07Delivery

The order is delivered to the address provided by the customer during the purchase process. Delivery time may vary depending on (delivery area, shipping company, operational conditions, official holidays, weather or emergency conditions).

The customer may be contacted to coordinate the delivery process. The store is not responsible for delays resulting from circumstances beyond its control, and will make reasonable efforts to follow up the order with the shipping company.

08Exchange and return

• Replacements are subject to the policy approved by the store, which is explained in the exchange policy on the site.
• The customer must contact the store within the period specified in the exchange policy if there is a desire to replace the product.
• An exchange may be refused if the product does not meet the conditions specified in the exchange policy.

09Damaged or defective products

If the customer receives a damaged or defective product, the store must be contacted as soon as possible from the date of receipt, providing pictures or information to help evaluate the condition.

The case will be handled in accordance with the exchange, return and warranty policy applicable to the product, and in compliance with applicable laws and regulations.

10Warranty

If the product is covered by a warranty, this will be stated on the product page or relevant product documentation.

The warranty does not normally cover damage resulting from misuse, accident or incorrect use, unless the warranty terms state otherwise.

11intellectual property

All content on the site, including text, images, logos, designs and trademarks, is owned by the store or used under appropriate rights or licenses, and may not be copied, reused or published for commercial purposes without prior permission.

12the accounts

If the Site provides the possibility of creating an account, the Customer is responsible for maintaining the confidentiality of his login data. The customer must inform the store immediately if he suspects that his account is being used in an unauthorized manner.

13Accuracy of information

We endeavor to keep the information on the Site up to date and accurate, but unintentional errors in pricing, descriptions or availability of products may occur.

We reserve the right to correct such errors and take appropriate action on orders affected by them.

14Services and external links

The Site may contain links to or services provided by third parties.

We are not responsible for the content, policies or practices of third-party sites and services.

15Circumstances beyond control

The Store is not responsible for the inability to fulfill an order or its delay due to circumstances beyond reasonable control, including natural disasters, widespread technical failures, weather conditions, governmental actions, problems with shipping companies, or any other emergency circumstances.

16Modification of terms and conditions

The store has the right to amend these terms and conditions from time to time. The updated version will be posted on this page, and continued use of the site following the posting of modifications will be deemed acceptance of the updated terms.

17Applicable law

These terms and conditions are subject to the laws and regulations in force in the Hashemite Kingdom of Jordan, to the extent permitted by law.

18Contact us

For any inquiries regarding orders, products, or these terms and conditions, you can contact us through the contact information found on the Contact Us page on the website.

Brand OJO