We are inBrand OJOWe are keen to provide the best possible shopping experience to our customers, and we believe in complete transparency and clarity in dealings. Below you will find details about our return, exchange, and shipping policies.
01Return Policy
- Product return service is not available.
- We provide the customer with the ability to inspect the product before receiving it to ensure that it matches the order.
- After the order is received and accepted, the product cannot be returned or refunded.
02Switch policy
- It is permissible to exchange the product upon receipt, provided that we are informed immediately after receipt of the desire to exchange.
- Exchange requests will not be accepted if notification is delayed after receiving the order.
- The product must be in its original condition with the box (package) and all accessories and in good condition.
- After confirming the exchange request, the product will be replaced within 48 hours depending on the availability of the requested product.
03Shipping policy
- All orders are delivered within 24 hours of order confirmation.
- The delivery period may vary in some cases depending on the region or circumstances beyond our control.